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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Suzanne Tucker

February 11, 2025

5  out of  5
rating by Suzanne Tucker
"Everyone is always very friendly and helpful, especially Gabby. She’s my go to person for excellent customer service."
We responded:
"We are so happy to hear of your experience with our office. Thank you!"
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Amy Clovis

February 7, 2025

5  out of  5
rating by Amy Clovis
"Kelly & Mike are amazing, they lowered our premiums and got us more coverage!!! Thank you guys!!"
We responded:
"Thank you for the wonderful review. It is a privilege to help our community."
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Jamie Mapes

February 7, 2025

5  out of  5
rating by Jamie Mapes
"My husband had Allstate for 60 years. When he became ill they couldn't help me bring my payments down to what I can afford. Statefarm helped me. Now my whole household is with them. Thank you state farm for understanding and for all your help."
We responded:
"We are thankful to have you with our agency. We value our clients! Thank you for the wonderful review. "
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Bryant Fernandez

January 31, 2025

5  out of  5
rating by Bryant Fernandez
"My time using State Farm has been wonderful! Mike Bays has only treated me well for the past year and a half! A big thank you goes out to Aly who has helped me a lot in just a few short calls!"
We responded:
"Thank you for the wonderful review!"
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Kristy

January 31, 2025

5  out of  5
rating by Kristy
"Always a pleasure interaction and so helpful"
We responded:
"Thank you for the review!"
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Rocket Pack25

January 23, 2025

5  out of  5
rating by Rocket Pack25
"Great customer service they are always welcoming u in like family."
We responded:
"Thank you for the wonderful review! Everyone is family here (:"
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Salvatore Ferrara

January 20, 2025

5  out of  5
rating by Salvatore Ferrara
"Very helpful and I had no problems"
We responded:
"Thank you for the review!"
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Michael Cyrus

January 16, 2025

5  out of  5
rating by Michael Cyrus
"Wonderful folks! Local people who care! Thanks yous guys!"
We responded:
"Thank you for the review! "
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Shari Horowitz

January 16, 2025

5  out of  5
rating by Shari Horowitz
"Gabby was absolutely amazing. She went above and beyond for me and now my Dad too."
We responded:
"You are more than welcome! It's our honor to service our community. "
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Justin Ferrara

January 14, 2025

5  out of  5
rating by Justin Ferrara
"Cannot thank the team enough at Mike Bays office. Dealt with an auto accident and attempted to use the online platform and it was a nightmare. I made one call to the office and spoke with Kelly, who said standby, and someone will be calling you from the claims office. In two minutes, I got my phone call. While navigating other aspects, I ran into yet another issue (all dealing with outside of the local office), called Kelly and resolved while on the phone. I cannot express enough how having a local agent and a local staff has subdued a very stressful time. I only wish they were the ones who answer the 1800 numbers. If I could give Mike Bays' office 10 stars I would, they are the pinnacle of customer service."
We responded:
"Thank you for the review! We will always fight for our clients. We are honored to service our community. "
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Brook Bahrenburg

January 9, 2025

5  out of  5
rating by Brook Bahrenburg
"Great office personnel! Great service! This practice is run with the client’s in mind first. I highly recommend all of them for your business."
We responded:
"Thank you for this wonderful review. Our clients are priority!"
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W

January 6, 2025

5  out of  5
rating by W
"I spoke to Gabby today from statefarm in lecanto fl she was very friendly and helpful THANK YOU BAYS STATEFARM IN LECANTO FL"
We responded:
"Thank you for the wonderful review! We are happy to be of service to our community. "
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David Ragaini

December 23, 2024

5  out of  5
rating by David Ragaini
"Due to an issue regarding my policy, I've had several interactions at this office. I was treated extremely well by 3 courteous and very knowledgeable ladies: Iris, Kelly, and Ally. I highly recommend Mr. Bays, and his staff."
We responded:
"Thank you for this wonderful review! We strive to provide 5-star customer service. "
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Edward Addison

November 26, 2024

5  out of  5
rating by Edward Addison
"You guys have always been excellent with me I hope to be able to keep you"
We responded:
"Thank you for the wonderful review! "
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Donna Debbie

November 21, 2024

1  out of  5
rating by Donna Debbie
"State Farm horrible. After my daughter's accident 2019 the underwriters blamed my daughter 100% for accident .the judge dismissed her ticket and declared she was not 100% guilty. In order for us to get a lawyer to sue for medical state Farm only had to drop one percent guilty .did they do that? Hell no!!!!.All the bills was on us. I am so glad to get rid of them. My new carrier is half what state Farm charged me same coverage. Anyone who thinks state Farm will take care of you are fools. Iris was wonderful"
We responded:
"We are sorry to hear this, please give us a call and we will do everything we can to assist. "
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Russell Mills

November 20, 2024

5  out of  5
rating by Russell Mills
"Moving from Tennessee to Florida, Tina O'Berry was recommended by friends of mine already there. Not only did State Farm offer the best rate, Tina was really helpful with the process and super friendly. Thank you Tina!"
We responded:
"Thank you for the great review! We strive to offer excellent service to our clients. "
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Jacque McCraner

October 18, 2024

5  out of  5
rating by Jacque McCraner
"Mike Bays State Farm is THE BEST!! I have been with this company and this agent for over 10 years. Kelly, Iris, and all of the staff are extremely helpful and a pleasure to do business with. I have always been treated with the utmost respect, and never had a concern that they couldn't help resolve. I would recommend them to everyone! 10 out of 10 for me!!!"
We responded:
"We are always here to help! Thank you for the review (:"
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Robert Guillemette

October 16, 2024

5  out of  5
rating by Robert Guillemette
"Best price on excellent coverage, thank you Mr Mike Bays! Besides that their only a mile away from my home—— WOW lucky me!"
We responded:
"We are more than happy to help! Thank you so much for the review (:"
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Carol Spalla

October 14, 2024

5  out of  5
rating by Carol Spalla
"Kelly comes through every time when we need something for our policies. Whether, modify or a change. Absolutely love our Mike Bays State Farm Office. Everyone is helpful and friendly."
We responded:
"It is our pleasure we strive to provide excellent customer service to our community! Thank you for your review (:"
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RayRevolver

October 13, 2024

5  out of  5
rating by RayRevolver
"Anytime I deal with Mike bays office the ladies are always pleasant, prompt and happy to help with any of my needs."
We responded:
"Thank you so much for the review (:"
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Suzanne Dehn

October 3, 2024

5  out of  5
rating by Suzanne Dehn
"I spoke with Gaby, she was very pleasant, professional and answered my questions with no problem!"
We responded:
"Thank you for your review!"
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Julie Shobe

October 2, 2024

5  out of  5
rating by Julie Shobe
"Iris's professionalism was very evident as she worked hard to solve our issue with Safelight Auto Glass. She understood the urgency to have our windshield repaired. She was very efficient!"
We responded:
"Thank you for the review! We are always here to assist (:"
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Gabriel Weedman

September 27, 2024

5  out of  5
rating by Gabriel Weedman
"Everyone here is so helpful and considerate always giving their professional advice and assisting where it is needed. Cannot recommend enough. BEST STATE FARM IN CITRUS COUNTY ❤️"
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Marc NEUBAUER

July 3, 2024

5  out of  5
rating by Marc NEUBAUER
"Iris was amazing, great experience! Highly recommend to anyone"
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David Ruiz

June 26, 2024

5  out of  5
rating by David Ruiz
"My state farm account representative, Iris Avarello has be consistently helpful and informative for my auto and home insurance questions and concerns. She is simply an amazing employee. Always pleasant and supportive. Thanks Iris. You're so much appreciated."